Frequently Asked Questions

If you do not see an answer to your question below please contact us at info@discoveryvenues.com for assistance. Please note that our terms and conditions are subject to change without notice.

Address

1888 E. Thompson Blvd. Ventura, CA 93001

Alcohol Management

Food and alcoholic beverages are available for purchase at Discovery. All guests will be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside. Management reserves the right to refuse the sale of alcohol to any guest. Venue staff is trained in responsible alcohol service management.

To purchase alcoholic beverages, a patron must present a valid state driver’s license, state ID, passport or military ID, which indicates the patron to be a least 21 years of age (ID cards, duplicate licenses, expired licenses, damaged licenses and driver’s licenses, which do not have photos, will not be accepted).

  • Any patron in the possession of alcoholic beverages on premises may be requested to produce identification.
  • Any patron who presents false identification or who passes alcohol to a minor may be subject to eviction and arrest.
  • We will not serve more than two alcoholic beverages to a patron at one time and we reserve the right to limit service.
  • We will not serve any patron whom we believe to be intoxicated.
  • Alcoholic beverages may not be taken into or removed from the premise.

Will Call

If you need to pick up tickets at will call you can do so on the day of the event. Customers must present the credit card used to place the order, a photo ID, and the order confirmation.  Tickets can also be printed at home or scanned from your smart phone.

General Policies

  • No refunds or exchanges on your tickets
  • No smoking in the venue. There is a designated area for smokers outside of the building.
  • Absolutely no fighting, stealing, or being rude to guests or staff!  Don’t be that person 🙂

If you have any questions about tickets, please contact us at info@discoveryvenues.com

Cameras

Small point & shoot cameras are permitted into Discovery, however, you must refrain from using a flash during the performance. Taking photos with flash during events is distracting not only to the performers, but your fellow patrons as well. Video cameras/recorders are strictly prohibited.

Cancelled/Postponed Events

In the rare event that an event is postponed, rescheduled or cancelled, please visit the event listing on this website for information on rescheduling and refunds.

Code of Conduct

The staff has been trained to intervene when deemed necessary and to use their best discretion to help ensure that guests who ignore the Code of Conduct do not interfere with other guests’ ability to enjoy an event. Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. We thank you for your cooperation.

  • Guests shall be respectful of others around them.
  • Guests shall avoid blocking the view of other guests.
  • Guests shall not interfere with the event, the performers or staff in any way.
  • Guests shall refrain from using foul/offensive language, fighting, obscene gestures, throwing objects and engaging in other behavior detrimental to the experience of other guests.
  • During events, guests should avoid blocking the view of seated guests. Guests shall adhere to the instructions and directions of arena staff.
  • Guests shall not stand on seats or any other building structure.
  • Guests who consume alcoholic beverages shall do so in a responsible manner.
  • Guests are encouraged to report inappropriate or offensive behavior to a member of the Discovery staff.
  • Guests shall comply with requests from Discovery staff regarding arena operational and emergency procedures.

We ask all guests to be respectful of others around them. Any guest who interferes with the enjoyment of another individual during an event is subject to ejection from the building. During performances we ask all guests to remain seated for the duration of the performance. Depending on the demographics of certain concerts, standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Some entertainers will instruct the Darling’s Waterfront Pavilion staff not to ask anyone to sit down during their performance. Standing on seats or any other building structure is not permitted and may result in ejection from the event.

Dress Code

Unless otherwise noted, Discovery does not have a formal dress code.

Email Newsletter

Sign up for our free newsletter here to receive updates on upcoming event information, exclusive ticket pre-sales and discounts for select shows, private contests, transportation and restaurant offers and so much more! Sign up and be the one in the know!

Employment Opportunities

To find out about employment opportunities at Discovery, please email info@discoveryvenues.com

Food and Beverage

Bringing in outside food and beverages, including water, is prohibited from the Darling’s Waterfront Pavilion.  However, Discovery has a delicious menu full of delicious drinks and an eclectic menu of California cuisine.  Check out our menu.

Group Information and Reservations

For group tickets (generally 8+) and information please call our Group Sales department at (805) 856-BOWL or e-mail us at info@discoveryvenues.com

Venue History

Since 1957, this site has operated as a bowling alley. Originally built in 1942 as an A&P Grocery, the building was converted in 1957 when 10 lanes were brought over from next door (now Fuller Paint).

The building was built during WWII, thus no steel was used for the construction. Instead, the Lamella roofing style, which is a mathematical equation in and of itself, spans over 100 ft. at over 28 ft. high without any column support. It’s pretty radical, and we can’t wait for you to see it restored!

Hotels

There are a number of great options for hotels in the area. The Crystal Lodge (across the street from the venue) is a great value. The Crowne Plaza is also a nice option in a little higher price range.

Lost and Found

Please contact us at info@discoveryvenues.com to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak to a Discovery staff member.

Merchandise

Discovery sells merchandise at the front entrance as well as near the stage during events. You may use your American Express, Visa, or MasterCard.

Parking

There is parking available behind the venue.  Cars can be left overnight if necessary but must be retrieved the next morning.  DO NOT DRINK AND DRIVE.

Phone Numbers

Information:

Ticketfly:

Group Sales:

Prohibited Items

We ask all guests to arrive early and travel light as you may be subject to search. We ask that our guests avoid bringing unnecessary items. Items that are prohibited from Discovery are: weapons, laser pens, signs, banners, oversized bags, outside food and beverage, including water, cans, bottles, alcohol, drugs, video cameras, monopods, tripods, audio recording devices and SLR cameras with telephoto or zoom lenses. You may bring in a disposable, 35mm or digital point and shoot camera (with no zoom or telephoto lens), however, for some events, cameras of any type and/or flash photography may be prohibited.

Refunds and Exchanges

Discovery has a no refund, no exchange policy on tickets for all events.

Seating Capacity

For most events, the seating capacity is approximately 450, however, this capacity does change depending on the scaling of the event.

Smoking

Discovery has a designated smoking area  in the back of the venue. Smoking is prohibited inside, and in all outdoor areas or any portion thereof where food or drink is prepared, served or consumed on the premises. Our staff is committed to a safe entertainment experience and will enforce California’s smoking laws.  This policy is strictly enforced. Violation of this regulation is grounds for ejection.

Ticketing Fees

Please be aware that the ticketing surcharges cover the costs of performing the administrative functions necessary to process ticket orders, fees associated with credit companies, as well as shipping.

Will Call

Will call tickets can be picked up on the day of the show at our main entrance. If you are picking up tickets at Will Call, please bring valid photo ID, the credit card used to purchase the tickets with and your confirmation number.

Discovery does not accept tickets dropped off at our box office. Will Call is for patrons who have ordered tickets through Ticketfly or have House Seats arranged directly through Discovery.

Children

Kids under the age of 3 are free and strollers are permitted.

Transferring Tickets